FAQs


Have another question?  Email it to mycard@Fairleigh1Card.com

  1. What is the Fairleigh 1Card?
  2. Do both Fairleigh Dickinson Campuses participate?
  3. How do I get my Fairleigh 1Card?
  4. What if I lose my Fairleigh 1Card?
  5. What is my Student ID Number?
  6. What is my 1Card Number?
  7. How does 1Card Cash work?
  8. What’s the difference between 1Card Cash, Meal Plan and Flex Dollars?
  9. When is value added to 1Card Cash available?
  10. Where can I use 1Card Cash?
  11. How do I make a purchase with 1Card Cash?
  12. Can I use 1Card Cash to make online purchases at the Campus Bookstore?
  13. My Fairleigh 1Card is not working at a campus vending machine, what should I do?
  14. What happens if I swipe my card at a self-service location and the machine does not work?
  15. How do I recommend additional accepting locations for 1Card Cash?
  16. What if I forget my user name or password?
  17. Is 1Card Cash Account Management a secure site?
  18. What are the 1Card CashTerms and Conditions and how can I review them?
  19. What is the 1Card Cash refund process?
  20. Can I check my balance from my mobile device?

What is the Fairleigh 1Card?

The Fairleigh 1Card is the official identification card of Fairleigh Dickinson University.  It is issued to all members of the University Community and is required for identification and access to essential campus services. It also offers convenient prepaid accounts for making purchases on campus and at University approved off campus businesses.  All students, faculty, and staff at Fairleigh Dickinson University are currently eligible to receive a Fairleigh 1Card.

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Do both Fairleigh Dickinson Campuses participate?

Yes! The Fairleigh 1Card with the 1Card cash account is available at both the Florham Campus and Metropolitan Campus.

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How do I get my Fairleigh 1Card?

Residential Students will receive the new Fairleigh 1Card as part of the Housing registration and check-in process. If the University does not have your photograph on file, you will have one taken and your card will be issued instanty. Non-Resident Students must visit Public Safety Office at your respective campus to have a new Fairleigh 1Card produced. There is no charge for your initial Fairleigh 1Card.

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What if I lose my Fairleigh 1Card?

Reporting your card lost and requesting a replacement will require you to complete Step 1 and possibly 2 depending on your participation in 1Card Cash and Meal Plan.

  1. Replacement Card – Required:

Immediately contact Public Safety at your respective campus so that a new Fairleigh 1Card can be issued. For Florham Campus, call 973-443-8888. For Metropolitan Campus, call 201-692-2222. A replacement fee will be charged when you receive your new ID.

  1. 1Card Cash – If you have value on your 1Card Cash account:

Report the loss of your card by deactivating your 1Card Cash account online at the 1Card Cash Cardholder Account Center or by calling the

Fairleigh 1Card Service Center at 1-800-343-3320 Mon. – Fri., 8am – 6pm to prevent unauthorized charges.

  1. Meal Plan – If you have an on-campus Meal Plan:

Prior to using your new Fairleigh 1Card in any on-campus dining facility, take it to the Dining Services office. Dining Services will register your

new number so that it can be used at on-campus dining locations. You may also call Dining Services to have your lost card deactivated to

prevent unauthorized charges.

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What is my Student ID Number?

Your Student ID Number is located on the front of your Fairleigh 1Card near the bottom of the card, preceeded by “FDU ID #”. It is not your social security number, but a unique number that is 7 digits in length.

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What is my 1Card Number?

Your 16-digit 1Card Cash number is located on the bottom front of your Fairleigh 1Card and uniquely identifies your prepaid spending account and is preceeded by “1Card #”.

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How does 1Card Cash work?

1Card Cash is a cashless, prepaid spending account on your Fairleigh 1Card that is accepted at the Florham Campus, Metropolitan Campus, and at popular businesses around both campuses. 1Card Cash can only be used at University-approved accepting locations around Madison and Teaneck and cannot be converted to cash. You must add value to your account before using 1Card Cash to make purchases. You must have sufficient value available in your 1Card Cash account to pay for each transaction. Each time you use your 1Card Cash account, the amount of the transaction will be deducted from your account. You may not spend more value than you have. Unused balances in 1Card Cash roll over semester-to-semester and year-to-year.

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What’s the difference between 1Card Cash, Meal Plan and Flex Dollars?

All 3 accounts are accessed by your Fairleigh 1Card.

1Card Cash is a prepaid spending account that supplements the Meal Plan and Flex Dollars for residential students and acts as a convenient payment method for non-residential students at on-campus eateries. 1Card Cash is also accepted at on-campus vending machines, copy center machines, the campus bookstore, and at popular businesses around both the Florham Campus and Metropolitan campuses. It is designed to eliminate the need to carry cash or other cards around campus. You or your parents must make a deposit to 1Card Cash prior to using it for purchases. Value in 1Card Cash rolls over from semester-to-semester and year-to-year for as long as you are a member of the Fairleigh Dickinson University community.

The meal plan is a nutritionally balanced dining program offering unlimited meals in the dining hall. The meal plan is required for all residential students and is accepted at on-campus eateries only. Payment is made at the beginning of each semester along with tuition and other fees. The weekly meal period begins on Saturday and ends on Friday. Meals must be used each week and do not carry over from week-to-week.

Flex Dollars are similar to cash value available on meal plans. Flex Dollars are accepted for food purchases at on-campus eateries only. Flex Dollars roll over from Fall to Spring semester but not to the next academic year.

To review additional information on these 3 prepaid accounts, click here

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When is value added to 1Card Cash available?

Funds transferred by debit/credit card and cash are available instantly. Check deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your 1Card Cash account and a Returned Payment/Check fee will be assessed. If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.

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Where can I use 1Card Cash?

1Card Cash can be used at University-approved accepting locations on and around both campuses. These can be identified by the “Welcomed” sticker featuring the 1Card Cash logo. Click on your appropriate campus to see a complete list of accepting locations:

Florham Campus

Metropolitan Campus

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How do I make a purchase with 1Card Cash?

At retail locations, 1Card Cash works much like a debit or credit card. Just present your Fairleigh 1Card for payment to the attendant at the register.  Your card will be swiped in a terminal and the transaction authorized. You will need to sign a printed receipt of the approved transaction.  At vending machines and other self-service locations, simply swipe or insert your card and select the product. If there are enough funds in your 1Card Cash account, the product will dispense and your balance will be updated immediately.

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Can I use 1Card Cash to make online purchases at the Campus Bookstore?

Yes! Students and parents can place an online order for in-store or for shipment. When checking out, you will need to provide a credit card number to complete your order through the online shopping cart. Your credit card will NOT be charged when you note in the customer comment field that you would like to use 1Card Cash as a form of payment instead and include your 16-digit 1Card number. To take advantage of this convenient service, Florham Campus student can visit www.fdum.bkstr.com and Metropolitan Campus students can visit www.fdu.bkstr.com.

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My Fairleigh 1Card is not working at a campus vending machine, what should I do?

If you notice a problem with a vending machine accepting the Fairleigh 1Card, please let us know. You can do so by clicking here or by calling

1-800-343-3320. The Fairleigh 1Card Service Center will investigate and work toward having it corrected as soon as possible.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, you will not be charged for the transaction. If for any reason you are charged, please email us a refund request. Please include the location, date & time of the transaction(s) in question.

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How do I recommend additional accepting locations for 1Card Cash?

Cardholder suggestions are welcomed and encouraged. Recommendations can be sent via e-mail to our recruitment department. Please include the name of the business and why you would like to see them join the program.

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What if I forget my user name or password?

Go to the 1Card Cash Cardholder Account Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.

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Is the 1Card Cash Account Management a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

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What are the 1Card Cash Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the 1Card Cash account. They are available for review via a link in the footer of every page on this site.

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What is the 1Card Cash refund process?

You may receive a refund of your 1Card Cash Account balance when you graduate, withdraw or leave Fairleigh Dickinson University. Proof of withdrawal or dismissal is required. Refund requests must be submitted to the University’s card program service provider in writing to:

Campus Card Service Center

PO Box 1305

Doylestown, PA 18901-0117

or by emailing mycard@fairleigh1card.com

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

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Can I check my 1Card Cash and Meal Plan balances from my phone or mobile device?

Yes, when you access the account center from your cell phone or mobile device, you will automatically be redirected to our mobile friendly site. You will have the option of checking your balances, viewing recent transactions, adding value, or adding payment methods.

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